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Unable to change the status of Equipment Card from Terminated to Active

Dec 19, 2017 at 10:28 AM

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Former Member

Hi,

I gave 1 Customer a CEC and then terminated the same and provided it to other customer. Now I terminated it for the second customer as well i.e that particular serial no is terminated for both the customers. Now when I am trying to make it active for the second customer it is not allowing me while I am able to make it active for the 1st customer.

First customer has service call attached with him which is already closed.

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