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EBS - wrong customer number

Hello,

The search string we have is document number, on the statement - payment notes, we have customer number, but somehow the system is recommending an other customer for clearing.

How is the system arriving at this particular customer? when it is not finding the document number, it should not recommend any customer.

Has anyone faced this befor? Would be greatful for the inputs.

Thanks.

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2 Answers

  • Posted on Dec 19, 2017 at 04:32 PM

    To my knowledge the new FEBAN also looks at the bankaccountnumber in the banktransaction and tries to match it against masterdata in the system. Do the bankaccounts match?

    Otherwise I recommend using the search string test tool which is located in the SPRO menu .

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  • Posted on Dec 21, 2017 at 12:20 PM

    Thanks for the answer. The bank accounts do no match. I have made the Simulation and it is taking the customer number, but unable to see on what criteria it is recommending an other customer. Seems to be a bug.

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