Skip to Content

EBS - wrong customer number


The search string we have is document number, on the statement - payment notes, we have customer number, but somehow the system is recommending an other customer for clearing.

How is the system arriving at this particular customer? when it is not finding the document number, it should not recommend any customer.

Has anyone faced this befor? Would be greatful for the inputs.


Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Posted on Dec 19, 2017 at 04:32 PM

    To my knowledge the new FEBAN also looks at the bankaccountnumber in the banktransaction and tries to match it against masterdata in the system. Do the bankaccounts match?

    Otherwise I recommend using the search string test tool which is located in the SPRO menu .

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Dec 21, 2017 at 12:20 PM

    Thanks for the answer. The bank accounts do no match. I have made the Simulation and it is taking the customer number, but unable to see on what criteria it is recommending an other customer. Seems to be a bug.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.