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Order, Delivery, Billing and Sales Support Block functionality

Dear Experts,

I would like to know what is the functionality of the order block, delivery block, billing block and sales support block.

I noticed that activating the sales support block is avoiding me from creating appointments.

Moreover I noticed that the other block fields are drop-list and not indicators like the sales support block.

I wondered if other block fields except from the sales support block are limiting some functionalities as well.

I will be thankful to receive any information about those fields functionality.

Thanks from advance,


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1 Answer

  • Best Answer
    Dec 19, 2017 at 12:46 AM

    Hello Mr. Fogel,

    According to our Administration Guide it is possible to define a series of blocks for accounts (Under Business Configuration -> Activity List -> Accounts)

    == Delivery Block Reasons ===

    Here you can define reasons that you would like to set to block delivery for accounts.

    === Billing Block Reasons ===

    Here it is possible to set reasons that you would like to use to block billing for specific accounts.

    === Order Block Reasons ===

    In this link a user can set reasons to block sales order creation for accounts.

    === Sales Document Order Block Assignment ===

    Here you can define reasons that you would like to use to block sales document creation for accounts.

    It is important to note that the blocking reasons that you maintain in the business configuration must be mapped to the blocking reasons configured in your ERP system.

    This SAP Blog Post shows relevant information for these order blocks in ERP scenario. Surely this is a extensive scenario and we hope this first information can help in your current needs, opening the discussion among our peers here in the community. Bye!

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    • Hi Fabio,

      Can these block reasons be used for blocking account data from C4C to MDG?

      Meaning changes done to the customer in C4C should not automatically overwrite customer data in MDG before these changes have been approved in MDG. By choosing the blocking reasons for Order, delivery or billing can you prevent this?