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Unable to send scheduled webi reports to other email providers like gmail in SAP BI

Dec 14, 2017 at 08:22 PM

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Hello gurus.I am unable to send scheduled webi reports via email to other email providers like gmail,fortunately I am able to send on emails inside the corporate.what might be the case.I have made configurations for the domain name,host and smtp port(for the corporate email server) to the adaptive job server under webi services in SAP BI CMC.what might be the reason?

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4 Answers

Denis Konovalov
Dec 14, 2017 at 08:33 PM
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how would we know the reason if you haven't posted any error messages or configuration details for us to work with ?
Or product versions ....

Have you searched SAP knowledge base for "schedule to gmail" ? I see at least 3 relevant KBA's.

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Denis Konovalov
Dec 14, 2017 at 08:33 PM
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how would we know the reason if you haven't posted any error messages or configuration details for us to work with ?
Or product versions ....

Have you searched SAP knowledge base for "schedule to gmail" ? I see at least 3 relevant KBA's.

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Ok here is the error :

address error. [Error sending address(es) to SMTP server. Return code: [SMTP 550 - Requested action not taken: mailbox unavailable.]. Reason: [ gowiemawire@gmail.com].]: [CrystalEnterprise.Smtp]

Is it ok add the external mail address to the corporate exchange server mail list?

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you need to ask this question from your email server administrator (IT sys admin).
the error comes from your SMTP server, not from BOE, so you need to work with your IT team to solve it.

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Thanks they solved the issue

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Graziano Oliveira de Morais Dec 20, 2017 at 11:50 AM
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Create an email on your email server that has permission to send to gmail.

Then make your schedules using this email as the sender

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Arijit Das Dec 21, 2017 at 08:46 AM
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We did face this too. If I remember correctly, we added the BO server IP in the allow list of exchange server (the mail server we used) to allow the BO job server to send mails to email ids other than corporate mail ids.

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