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CRM double partner function

Hello all of you

SAP incident management requires us to track certain partner functions:

- Sold-To Party

- Reported by

- Support Team

- Message Processor

- Contact person

I know you can find these in crmd_order_index, but when i check the partner function pft_7. I see both Support Team and Contact Person. How do I distinguish one from the other? How can I tell which one is the Contact Person and which one the Support Team?

Any help would be lovely

Thanks in advance

Matthijs

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2 Answers

  • Best Answer
    Oct 22, 2016 at 10:32 PM

    Hi,

    It is better to read from crmd_partner directly.

    You may use crm_partner_read_ow etc.

    If you want to select from tables directly,

    You may,

    1, read order guid from crmd_orderadm_h

    2, read partnetset guid from crmd_link with order guid and type = 07 (partner)

    3, read all existing partners from crmd_partner with partnerset guid where you can find the exact partner function, bp id etc.

    Spencer

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    • Thanks for your answer. It has helped me a lot.

      Do you know by any chance where I can find the Status of the Incident aswell?

      There are multiple incidents where more than one status is active in the table crm_jest.

      For example in one ticket: Status E0011, E0008 and E0006 are active.

      This confuses me. Any help is greatly appreciated.

  • Oct 21, 2016 at 10:57 AM

    Hi Matthijs,

    My understanding is that each PFT_X field in CRMD_ORDER_INDEX table corresponds to respective partner function category, that you can check in the following IMG path:

    SPRO->CRM->Basic functions->Partner Processing->Define Partner Functions

    Normally 'Support Team' and 'Contact Person' have different partner function categories, so it is strange that you have them repeated in PFT_7.

    Can you check in the configuration and double check that? Also, if it helps, you can use CRMV_LINKPARTNER to search partner functions associated to business transactions.

    Kind regards,
    Garcia

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