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Former Member

how is returns process configured

hi,

sap gurus,

how is sales returns process configured in the system

plz throw some light on that

regards,

balaji.t

09990019711.

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Apr 02, 2008 at 04:11 AM

    hi friend,

    When ever we send some goods to the customer and the customer find that some goods are faulty then the customer returns the goods to the company and the company generates the credir memo to return the money back tot he customer for the faulty goods .

    The configration is

    Goto to VA01 screen to create the return order . Enter the return order as RE . You can create the return order with the reference to the billing documeent which was earlier generated for the customer . Enter the quantity for which you want to generate the return order .

    Geenerate the credit memo in vf01 with reference to returns order . take biilling type as credit memo

    reward if it helps

    regards

    Aditya

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 02, 2008 at 04:18 AM

    hi

    Actually the returns process is of two types.

    1. where the customer physical returns(partially or fully) the

    goods back

    2. With out Physical returns of the goods.

    1. The process depends on what r the steps u have created in

    SAP and after which process u came to know tht the

    customer has returned the goods

    say the customer has returned the goods after u have invoiced to the customer. what r the steps u have to follow in this scenario

    1. create a credit memo request (wrt invoice va01 ord type RE)

    the qty should be equal to the customer returned qty.

    2. create delivery (vl01n) and goods reciepts

    3. Create a credit note (vf01) (delivery not required)

    2. with out physical returns from the customer

    in this scenario make a credit memo request and the credit note.

    Data Flow :

    Order - Dely - Billing - Return Order (w.r.t. order or billing) - Goods receipt - Billing (W.r.t. to return order)

    Also to add in sap u will have to :

    You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).

    The steps are as follows :

    1. Create a return request. (Using Sales Order in SD)

    2. Create outbound delivery according to return request.

    3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.

    4. In the standard system the movement type used is 651.

    5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.

    6. You will then decide if the return quantity are indeed bad stock or not.

    7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)

    8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}

    In config go to Basis Components --> basis services --> Address Management --> Maintain title texts

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 02, 2008 at 04:20 AM

    Hi balaji

    The process is as follows.

    Goto VA01

    Create Return Order of sales document type RE

    Here you can actually create a return order for a quantity morethan the quantity of the original sales order. However it is advised not to use that functionality.

    item category will be REN

    Then do Return delivery of type LR

    item category is REN

    Do a Goods Receipt. This will receive the material in your plant in Restricted stock.

    Movement type will be 651

    As long as this is converted into Unrestricted stock, you cant resell it.

    Using movement type 653 to convert the restricted stock to unrestricted stock.

    Now you can create a invoice of type RE which is a credit memo.

    Hope this makes things clear to you

    Hope this will help u

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 02, 2008 at 04:44 AM

    Dear Balaji,

    The configuration will be done for the return process at two areas.

    1.Copy control settings:- Based on the business requirement the copy control settings will be done between the documents.

    Standard process is Return order will be created with reference to the Invoice then return delivery will be created then Creditmemo will created for that return order.

    If you want deviation from the standard process through Copy controls configuration you can get.

    2.Pricing procedure:-If you want charge seperate price for the returnble goods then falloe these spets.

    -->Create new Document pricing procedure

    -->Assign that document pricing procedure to the Return document.

    -->Define pricing procedure in the IMG V/08 Transaction.

    -->Do the pricing procedure determination in the IMG,OVKK transaction

    -->Maintain the condition records for that condition types whic you are maintained in the return pricing procedure.

    I Hope it will help you,

    Regards,

    Murali.

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    • Former Member

      Dear Friend,

      The process is as follows.

      Create Return Order of sales document type RE

      Here you can actually create a return order for a quantity morethan the quantity of the original sales order.

      However it is advised not to use that functionality.

      Here the item category will be REN

      Then do Return delivery of type LR. Here again the item category is REN.

      Do a Goods Receipt. This will receive the material in your plant in Restricted stock. The movement type will be 651

      As long as this is converted into Unrestricted stock, you cant resell it.

      So you have to do a transfer posting using movement type 653 to convert the restricted stock to unrestricted stock.

      Now you can create a invoice of type RE which is a credit memo.

      Hope this makes things clear to you.

      Reward points if helpfull and close d thread.

      Dhananajay

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