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How to re trigger an Action

Dec 15, 2017 at 02:21 PM

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Former Member

Hi Gurus,

I have a action Definition named ACT_DEFA in which a contract when reaches status "A" it gets triggered.I require this action to be re triggered after 30 days if the status is still in status "A"

(condition 1: user does not take any action so that the contract remains in Status A through out 30 days

condition 2: user moves the contract to status B then to A during the time period of 30 days) .

Thanks

Vishnu

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Former Member

Thanks Bill..I was looking for tag CRM service management but found CRM service today.

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1 Answer

Webster Cui
Dec 18, 2017 at 01:41 AM
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Hello Vishnu,

To achieve the functionality, scheduling a background job is required. Running the job every day and check if the 30-days-condition is fulfilled.

If you have any further question please let me know.

Regards,

Webster

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Former Member

Hi,

Thanks for your reply.

So there is no way for configuration to retrigger an action?.

I have another doubt if i need an action to be triggered after 3 days a condition has been met.Can i do that too in configuration or i need to write Badi in start condition.

Expecting your earliest reply!

VISHNU

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Hello Vishnu,

In the configuration of action, there is no setting to re-trigger an action over and over. When time is added to conditions a job is always needed. So for your 2nd doubt it works in the same way. Hope it is clear.

Regards,
Webster

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