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Restriction based on Document Type in SAP C4C Service

Hi Experts,

I have a requirement to restrict the user based on Ticket type.

I have two Ticket type ZD1 and ZD2. The requirement is to let the user to view both ZD1 and ZD2 but he can only change on ZD2. How can we do it in SAP C4C Service?

I have tried Code List Restriction, but it only restrict values not restricting the ticket access.

BR,

Mohamed

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