Hi!
Does anyone know how to establish the automatic assignment of products (e.g. HOTLINE_SUPPORT) to the Service Desk messages within Incident Management?
Every created Service Desk message should be automatically ssigned to an existing product with Service contract.
There should be an action like AI_SDK_ADD_PRODUCT in action profile AI_SDK_STANDARD.
Does anyone know how to proceed with this issue?
Thank you very much!
regards
Thom