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Former Member
Apr 01, 2008 at 09:34 AM

Service Desk: automatic assignment of products to Service Desk messages

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Hi!

Does anyone know how to establish the automatic assignment of products (e.g. HOTLINE_SUPPORT) to the Service Desk messages within Incident Management?

Every created Service Desk message should be automatically ssigned to an existing product with Service contract.

There should be an action like AI_SDK_ADD_PRODUCT in action profile AI_SDK_STANDARD.

Does anyone know how to proceed with this issue?

Thank you very much!

regards

Thom