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API Management onboarding issue

Dec 12, 2017 at 03:37 PM


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Our company has a HCP account and we are trying out `API Management` service. Post on-boarding on the API portal, the systems asks us to raise a incident request to complete the process.

However, I am unable to raise a request on the support launchpad since HCP (SAP Cloud Platform) is not listed as a product.

Has anyone encountered this issue? Any leads?

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1 Answer

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Vivek Manjunath Dec 15, 2017 at 09:35 AM

Well, we couldn't get much help directly for raising an issue. However, we are SF customers and raised the issue under SF (since we needed the API management for consuming SF API as well) and the portal got provisioned.

Thanks & Regards,


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Hi Vivek,

Sorry that you were unable to find the help through normal channels, but good that you were able to get it provisioned through SuccessFactors.
Typically the Ticket component for requesting Portal activation should be listed in the Onboarding screen, so I'm not sure what happened for you.

In the near future, a fully self-service activation will be made available so users will not need to open a ticket. Please do let us know if you run into issues in the meantime.