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Real-Time Collaboration in 2004s SPS14

Hello,

we have SAP EP 2004s SPS14 and we are not able to use Real-Time Collaboration. If I try to open Collaboration Launchpad, following exception appeares

java.lang.NullPointerException

at com.sap.ip.portal.service.ume.UserManagementEngine.getRegisteredCustomPrincipalFactory(UserManagementEngine.java:167)

at com.sap.ip.collaboration.coreui.api.people.flexibleui.ClpInfoControl.render(ClpInfoControl.java:89)

at com.sap.ip.collaboration.coreui.api.people.flexibleui.CLPTreeLayoutController.render(CLPTreeLayoutController.java:120)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.render(WdfProxy.java:1832)

at com.sapportals.wdf.layout.HorizontalLayout.renderControls(HorizontalLayout.java:42)

at com.sapportals.wdf.stack.Pane.render(Pane.java:155)

at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:73)

at com.sapportals.wdf.layout.HorizontalLayout.renderPanes(HorizontalLayout.java:73)

at com.sapportals.wdf.stack.Pane.render(Pane.java:158)

at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:73)

at com.sapportals.wdf.layout.HorizontalLayout.renderPanes(HorizontalLayout.java:73)

at com.sapportals.wdf.stack.Pane.render(Pane.java:158)

at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:73)

at com.sapportals.wdf.layout.HorizontalLayout.renderPanes(HorizontalLayout.java:73)

at com.sapportals.wdf.stack.Pane.render(Pane.java:158)

at com.sapportals.wdf.stack.PaneStack.render(PaneStack.java:73)

at com.sapportals.wdf.WdfCompositeController.doInitialization(WdfCompositeController.java:282)

at com.sapportals.wdf.WdfCompositeController.buildComposition(WdfCompositeController.java:660)

at com.sapportals.htmlb.AbstractCompositeComponent.preRender(AbstractCompositeComponent.java:33)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.rendering.PageContext.render(PageContext.java:951)

at com.sapportals.htmlb.page.DynPage.doOutput(DynPage.java:237)

at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:129)

at com.sapportals.htmlb.page.PageProcessorServlet.handleRequest(PageProcessorServlet.java:62)

at com.sapportals.htmlb.page.PageProcessorServlet.doGet(PageProcessorServlet.java:29)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sapportals.wcm.app.servlet.WcmHtmlbBaseServlet.service(WcmHtmlbBaseServlet.java:110)

at com.sapportals.wcm.portal.proxy.PCProxyServlet.service(PCProxyServlet.java:333)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sapportals.portal.prt.core.broker.ServletComponentItem$ServletWrapperComponent.doContent(ServletComponentItem.java:110)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:524)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:407)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

It worked fine on SPS13.

Moreover when I login to the portal, small window with message "You do not have permission to use SAP Real-Time Collaboration capabilities. For more information, contact your portal administrator" appears. Always even I have super admin role. It's not possible to use checkbox "Do not show this message again". I check it but next time the message will appear again. We faced with this issue on SPS13 too.

Do you have any experiences with that? I think it could relate with our User Data Source - we use LDAP.

Thanks in advance for every advice!

Regards,

Zbynek

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1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Mar 31, 2008 at 04:50 PM

    Hi Zbynek,

    This thread is related to the error you are getting.

    https://www.sdn.sap.com/irj/sdn/thread?threadID=740397

    Reward points if handy!

    Cheers,

    Sandeep

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