I am trying to configure Email in Service Desk. Please see my requirements.
1. When End user submits the ticket a mail should be triggered to his lotus notes.
2. When Support team changes the status to Inprocess end user should be sent with the notification.
3. When the ticket completes he needs to get the Notification.
I was conf with one SIM file i have . Its saying that in CRM_order and in the Action profile SMSD_SERVICE_ORDER_DNO Action profile.
i am not able to see SMSD_SERVICE_ORDER_DNO Action profile in our development and Production system.
Can any please help me regarding the same
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