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Impossible to save Activities in EIC

Hi Experts,

I'm currently working on an EIC implementation project, but we seem to be running into one problem after another. Currently we are experiencing a showstopper of a problem because it appears to be impossible to save an activity. After confirming the employee in the webclient and filling in all the required fields for an activity, the save activity function does not appear to work. After clicking on 'save and update activity' button I get two green messages, one saying that the activity was saved and the other that not all objects could be saved. I also get a red message that the activity was not saved. The latter reflects the truth as no activity gets saved.

We are working on a SAP ECC 6.00 system with EHP 2 installed and with service package level 5.

I also have access to a test system from my own company which has EHP 2 installed without any further service packs, and saving an activity works fine there.

I've been breaking my head to find any differences in customizing that could cause my being able to save an activity in the one system but not in the other. However I've been unable to find anything. If anyone could shed any light on this problem it would be greatly appreciated.

Kind regards,

Erwin van 't Hoff

*PS my translations of SAP terms and fields may not be 100% correct as the webclient I'm working on is available in Dutch only

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  • Best Answer
    Posted on Mar 31, 2008 at 01:19 PM

    We had the same issue and I would review the case management section as that is what we did to resolve ours.

    In addition I would check out www.eicexperts.com as they have participated in multiple implementations and have a lot of expertise.

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    • Hi Trainee

      If you are on EHP4 there is no need to follow those steps as they were only to resolve issues in earlier versions.

      You have to ensure you have all the base configuration set up for the Employee Interaction Center to start working. What is the specific error that you are getting.

      Regards,

      Jarret

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