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How does Automatic Clearing works?

Hi Experts,

I have a scenario where I want the automatic clearing to happen under a customer account with three open items:

Invoice $500

Payment1 $200

Payment2 #300.1

The difference is $0.01 but it is within the tolerance set in the clearing strategy so I am expecting the system to still automatically clear these 3 open items.

However, I am not sure how to "trigger" this automatic clearing to happen.

Any thoughts?

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2 Answers

  • Dec 15, 2017 at 05:03 AM

    Hi Jiawen,

    It is recommended to refer to help document <Automatic Incoming Payments>

    You can open help center and input such title to get the documents.

    Thanks,

    Eda

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    • Hi Eda,

      Unfortunately I don't see how this is helpful as I wasn't asking the automation of the creation of the payment.

      My scenario is that the payment from the customer is received in advance before the invoice is created so the payment is recorded as on-account payment. Later on, when the corresponding invoice is posted, I ended up with 2 open items under the customr account that should be cleared against each other.

      I want to know if the automatic clearing/clearing strategy can be used in scenario like this. Again, the payment is recorded before the invoice so the whole payment run scenario is not applicable.

      Hope this is clear.

  • Dec 26, 2017 at 01:08 AM

    Dear Wenjia,

    I suggest you to configure the clearing strategy, please refer to document <Configuration: Clearing Strategies> in Help Center.

    Thanks,

    Eda

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