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ITS, Error during character conversion (internally), replaced character by

Hi all!

I was wondering if any of you have ever encountered this error in sm21 before?

ITS, Error during character conversion (internally), replaced character by #

We are getting lots of these kind of errors in our production, though it doesn't effect business it is flooding the system logs and effecting our alert system due to the influx of errors.

Cheers!

Chris

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2 Answers

  • Best Answer
    Dec 14, 2017 at 12:51 PM

    Hi Chris,

    I have not seen this error in a while now.

    Is it the same(or similar) as in this note

    1998140 - its: fixed missing Secure Session Token in data URLs

    W xgdk: RSCP conversion error, second convert with diagnostic output
    W *** ERROR => xgdk: ITS, Convert error, from browser
    W *** ERROR => xgdk: Character conversion failed 14 times. Invalid characters replaced with #

    If this note does not apply can list your Kernel & SAP_BASIS Support pack levels here

    2183990 - How to find Kernel and Basis SP level of a system

    Regards,

    Oisin

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  • Dec 15, 2017 at 01:17 AM

    Hi Oisin,

    The error is similar, but not quite the same, the kernel levels are different though, ours is 722 ext and BASIS is 731 sp12.

    in the trace file it goes like this, I am wondering is it because our system is not Unicode, and they might be putting in some Unicode characters very frequently?:

    W *** ERROR => xgdk: ITS, Convert error (internal) [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: RSCPENOCONV: Conversion error [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: character not possible [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: 1100 [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: &000021e7& [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: at rscpc locat=179 line=13890 [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: Input data: [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: used ? ? addr=87ffffffffff7a70 , len=0 [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: unused00000000 21 e7 00 20 00 7b 00 30 00 7d 00 00 !ç. .{.0.}.. [w3xxmbcs.c 114]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1
    W *** ERROR => xgdk: Character conversion failed 1 times. Invalid characters replaced with # [w3xxmbcs.c 639]
    W {root-id=BE93841D72F81EE7B88D6D4EF4965201}_{conn-id=BE93841D72F81ED7B88D6D4EF1A70C02}_1

    Cheers!

    Chris

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