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Former Member
Mar 31, 2008 at 03:00 AM

Does Categorization of activity work different than service ticket in ICWC?

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CRM 5.0

We have a 2 level categorization, only the entries & descriptions made in the category modeler show up in the ICWC. (the catalogue/code group/codes assigned to the service ticket)

I also have made entries for the reason codes (the catalogue/code group/codes assigned to the business activity)

but in the ICWC I see the codes from the configuration not the entries made in the category modeler. I do have categorization checked on for the business transaction which is for the reason codes according to the SAP help.

Is this correct? or am I missing a step somewhere?