SAPPI: Best practice for channel polling interval and timeout

Hi Team,

Good day!

We are having these read time out errors in some of our FTP/SFTP channels in PI 7.3.

I was checking some Q&A here in SCN and they suggest that we increase the timeout parameter of the sender channel.

Now, my question, is there any best practices when setting the polling interval versus the timeout in the sender channel?

If I set the polling interval at 5 minutes, should the timeout be 2.5 minutes?

(timeout is one half of the polling interval?)

Error Details:
Exception received: com.jcraft.jsch.JSchException:

Session.connect: java.net.SocketTimeoutException:
Read timed out (local port * to address *, remote port 22 to address *)

Thanks,

Carlo