SAPPI: Best practice for channel polling interval and timeout

[former_member434498]

Hi Team,

Good day!

We are having these read time out errors in some of our FTP/SFTP channels in PI 7.3.

I was checking some Q&A here in SCN and they suggest that we increase the timeout parameter of the sender channel.

Now, my question, is there any best practices when setting the polling interval versus the timeout in the sender channel?

If I set the polling interval at 5 minutes, should the timeout be 2.5 minutes?

(timeout is one half of the polling interval?)

Error Details:
Exception received: com.jcraft.jsch.JSchException:

Session.connect: java.net.SocketTimeoutException:
Read timed out (local port * to address *, remote port 22 to address *)

Thanks,

Carlo

[former_member182412]

Hi Carlo,

Polling interval is adapter to check the files in the source directory for specified interval, this you can configure based on the requirement like for every 10min or 20min.

Time out is connection time out between PI server and SFTP server, when PI try to open the connection it will wait for specified amount of time if the connection was not successful with in this time period then raises a TimeOut exception. This is normally configure 30sec to 60sec.

Regards,

Praveen.