Crystal Report Application Server failed and cannot start

[Former Member]

I use Crystal Server 2013.

I found the following error logged in CMC service status. However i have 16GB RAM and several hundred GB of free disk space. Anyone can help?

"Servers" -> "Servers Staus" -> "CrystalReports2013ReportApplicationServer"

"The executable could not be launched.
Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory.
Actual reason: Could not start '"C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crystalras.exe" -loggingPath "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -restart -name USPMTRPT01V.CrystalReports2013ReportApplicationServer -pidfile "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/serverpids/USPMTRPT01V_USPMTRPT01V.CrystalReports2013ReportApplicationServer.pid" -ns USPMTRPT01V..hk:6400 -fg' in path 'C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86'. Details: CreateProcess error=14001,
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail"