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Cannot access SAP incident area

Dec 12, 2017 at 11:17 AM

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Former Member

Recently, whenever I try to access my incidents, or report a new one, be it via a notification link in an email, or manually from support.sap.com, I get redirected to https://authn.hana.ondemand.com/saml2/sp/mds and I get a

authn.hana.ondemand.com is currently unable to handle this request.

HTTP ERROR 500

error. This is happening on one specific PC, while other's on this network can access. I've tried different browsers, networks, restarts, windows updates, connecting with and without a VPN, using a VM, checking hosts file, disabling antivirus, firewall, using WiFi and wired... I'm kind of lost at this point. Issue started about a week ago.

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2 Answers

Benjamin Wilk
Dec 18, 2017 at 06:46 PM
1

Hello Robert,

Does the SAP ONE Support Launchpad work for you, e.g. to try the "Expert Chat" feature to help you solve this issue?

https://launchpad.support.sap.com

Otherwise please call our global toll-free telephone number for contacting SAP support: +800 CALL-1-SAP

Hope this helps. Best regards, Benjamin

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Ervin Szolke
Dec 18, 2017 at 11:58 AM
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Cc: Regina Postman , Benjamin Wilk could you please take a look at this ?

Thanks and Regards,

Ervin

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