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What is the best way to approach a selling to a single customer worldwide

Here is a use case that we are exploring. A customer say with address in USA registers on a website and wants to buy - Ship to any part of the world (legally allowed) and pay from any part of the world.

What would be the best approach?.

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  • Former Member

    Thank you for the reply. We have extensive experience with SD. Scenario is say Payer happens to be in France and Shipment needs to go to Belgium with sold-to in USA.

    We want to see if there is something in SAP SD or an add-on that will allow for universal selling model. With SD, we need to do extensive user-exit work to determine taxes, setup customers in all sales orgs and doc type and partner determinations and pricing with proper currency etc. Is there a way we can quickly configure for a customer to come online, give name and address and start buying with payer in one country, shipment to different country and sold-to in a different country.

    Hope this is a bit more clear.

  • Well the standard system work seamlessly in case of Sold to, Ship to and Payer partners in different regions, countries or continents. Provided all the standard configurations and master data (especially VAT Numbers, Tax Condition records, etc) are maintained correctly.

    What is he reason for the thought of "Extensive User-Exit work to determine taxes" ?

    If you are referring to Online Sales, one of the solution directions you can think of is Ship to being "One Time" Customer.

  • Sorry, I'm still confused what is the problem exactly. The way it's written the question still sounds a lot like "how do I use SAP SD", unfortunately.

    As Jignesh noted correctly, standard SAP can handle such scenario without any "extensive user exit", as long as it's configured correctly and master data is right. Have you actually tried what you're asking? If so then what is the specific challenge you're facing? If not then try it first and then come back with specific questions.

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  • Dec 14, 2017 at 06:31 AM
    With SD, we need to do extensive user-exit work to determine taxes, setup customers in all sales orgs and doc type and partner determinations and pricing with proper currency etc

    Not necessary. Moreover, you have not explained what is your current set-up of Enterprise Structure. With one sales area itself, you can sell to multiple countries which would be considered as an export sales and tax would (if applicable for exports) be fetched based on the condition record what you have maintained. Did you try with one such scenario in system before posting this?

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