Initial Download Issue : CUSTOMER_MAIN

[Former Member]

Hi,

I am downloading the customers from the R/3(ECC6) to CRM 5.0.

I have done the PIDE settings in the R/3 and the groupings in the CRM.

The customers are getting downloaded to the CRM system correctly also.

But the ISSUE is with some of the account groups.

Ex. I have account group ZPR which is mapped to the ZPR group in CRM.

The customer XXXX which is getting downloaded to CRM as YYYY as i have configured it as external number.

In the Identification Tab of Tcode : BP.

A field for The External BP number and also a table control which will have the CMR002 as the ID type.

The R/3 number is getting populated correctly into the table control with the ID Type : CRM002 and the Identification Number as the R/3 customer number(XXXX)

But the External BP number field is not populated correctly.

This is happening only when i download bunch of customer with the filter on the account group.

If i initial download one customer at a time then the External BP number and the ID type and Numbers in the table control are comming correctly...

What could be the problem to get uncorrect number in the External BP number when compared to the ID type and the Identification Number?

Any config isssue ........

Pls advise.

R

[Former Member · Accepted solution]

HI

Rohitha first check in para meter table for correct data flow and check for any data in consistency in that table , then check in MW.

regards

Venkat

[Former Member]

Hi,

Thats strange.

What i would suggest is, to check if any Middleware User Exits are on for BP transfer.

If not, then this means the standard code aint working properly.

In this case, you should raise an OSS to the SAP.

Reward with points in case helpful.

Sharif.

[Former Member]

hi

before initial downloading the CUSTOMER_MAIN

u ve to download 12 objects like acc grps etc check the best practices what r they,

so that u can solve ur problem easily,

if helps reward points