Platform: ECC 6.0 Enhancement Pack-1/2/3. Can someone guide me how to integrate the ESS/MSS-on-behalf functionality into the Employee Interaction Centre (ECC version)?
There is an SAP ramp-up ppt that mentions that a cookbook is available, ideally I'd like the cookbook.
Another ppt suggests use of transaction launcher but not clear how the on-behalf functionality actually gets invoked.
SAP Help only mentions that the homepage framework can be used, no further guidance.
In the standard ESS customising entries there is a header and an area group page for ESS-in-EIC but not sure how this can be launched from EIC.