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Former Member
Mar 27, 2008 at 10:42 AM

ESS / MSS integration with EIC

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Hi

Platform: ECC 6.0 Enhancement Pack-1/2/3. Can someone guide me how to integrate the ESS/MSS-on-behalf functionality into the Employee Interaction Centre (ECC version)?

There is an SAP ramp-up ppt that mentions that a cookbook is available, ideally I'd like the cookbook.

Another ppt suggests use of transaction launcher but not clear how the on-behalf functionality actually gets invoked.

SAP Help only mentions that the homepage framework can be used, no further guidance.

In the standard ESS customising entries there is a header and an area group page for ESS-in-EIC but not sure how this can be launched from EIC.

Thanks

Supy