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author's profile photo Former Member
Former Member

CRM => R/3 replication

Hello ,

Our CRM and R/3 systems are synchronized "one way" R3=>CRM.

Now we have a requirement to establish CRM=>R/3 connection in order to upload "prospects" from CRM to R/3.

I've performed all steps according to SAP best practice document.

I create a new prospective customer in CRM and I can see green B-doc type "bupa_main" was created, but customer was not created in ERP system. I checked both inbound and outbound queues in both system and there are no problems.

How can I monitor what happened?

Thank you very much,

Rika

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    author's profile photo Former Member
    Former Member
    Posted on Mar 27, 2008 at 10:00 AM

    Hi Rika Mershon,

    1. Check PIDE settings in R/3.

    There you have to map the prospects with the respective R/3 account groups.

    2. In CRM go to transaction SMOEAC and check wether the R/3 site is subscribed for the publication 'All Business Partners'.

    I hope this information helps you.

    Regards

    Nadh

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 27, 2008 at 10:32 AM

    Thank you very much,

    I cheked PIDE and found that I have mapped B classification only , it means that only prospective customer can be replicated - so when I've added prospective role to BP every thing works fine.

    Rika

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    • Former Member

      Hi,

      Logically " Prospects" are in CRM system on which you can do marketing activities to convert them in to a "customer"

      Prospect Business partner does not have "sales Area" .

      And in R/3 for creation of Sales order document , sales area is required.

      So when a "prospect" gives a "sales order " , its "classification " is changed from "prospect" to "customer" ( on "classification " tab page of Business partner master ") using some function module and then when it is replicated to R/3 , as a "customer ", then sales order in R/3 can be created.

      regards,

      PD

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