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Former Member

To create follow up : Service Confirmation document

Hi Experts,

My requirement is to create a Service Confirmation document as a follow up document of an existing service order. Kindly let me know about the procedure and information regarding mandatory fields that i need to pass from Serivce Order to the Service confirmation document. Also the information about some standard fields that needs to populate while creating the Confirmation document.

Will definetly rewards points for useful answers !!

Thanks,

Sunil

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 28, 2008 at 02:46 PM

    Hi sunil,

    Configure the following steps in SPRO

    1.Create Ztransaction types(SRVO,SRVC) and Z item catogories(SRVP,SRVM,SVCP,SVCM) by copying std Tx types and Item catogories

    Path: IMG-> CRM-> Transactions -> Basic Settings ->Define transaction types

    --> Define item catogories

    2.Maintain the copying control for the above transactions as source and target transactions.

    Path: IMG-> CRM-> Transactions -> Basic Settings -> Copying cotrol for Business Transactions -->Define Copying cotrol for transaction types.

    3.Define the Item categories and maintain the copying control

    for copying use the std item categories

    For Service Order

    Service Product Item SRVP

    Service Material Item SRVM

    For Service Confirmation

    Service Product Item confirmation SVCP

    Service Material Item Confirmation SVCM

    Path: IMG-> CRM-> Transactions -> Basic Settings -> Copying cotrol for Business Transactions -->Define Copying cotrol for Item catogories

    4.Maintain Item catogory determination when copying

    Maintain as follows( use zcatogory and ztransaction which are created)

    Source catogory; Target Tx type ; Item Cat.By

    SRVP ; SRVC ; SVCP

    SRVM ; SRVC ; SVCM

    Path: Path: IMG-> CRM-> Transactions -> Basic Settings -> Copying cotrol for Business Transactions -->Define Item Category determination when copying

    I hope the above will helpful to you.

    Let me know if you have any difficulties.

    Reward points if it is helpful.

    Regards,

    Madhu

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 31, 2008 at 09:54 PM

    Sunil...

    You can create a Service order or confirmation as a follow on document with CRM_ORDER_MAINTAIN FM..

    to write code for ur requirement...

    do this steps for u to know how and what values u have to pass on to CRM_ORDER_MAINTAIN Funciton module.

    to know what exactly and how u have to pass.. just put a break point iin CRM_ORDER_MAINTAIN, then create a follow on document manually.. check all the internal tables when it stops in the debug mode. try passing the same in ur code.

    it will 100 work.

    after crm_order-maintain, call order_save and commit.

    let me know if it doenst work.

    reward points if helpful.

    Robin

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