on 03-26-2008 9:48 AM
Hi,
i've configured my solution manager almost complete now.
But now a problem comes up: when i create a message from the satellite system (help -> create support message), the sold-to-party is filled automatically. But when i create the message directly in the solution manager (via notif_create), the field sold-to-party is empty.
How can i fix this issue?
Thanks in advance
Michael
Hi Micheal,
one way of achiving this by maintaining the details of the Sold to party for a particular Ibase component. so whenever u create message for that ibase, the partner functions maintianed for that ibase will be populated automatically.
you can maintain these details through Ib52 and then select a particular component and then select Goto from the menu and select partner to open up partner assignment screen. here u maintain the sold to party partner function and enter the ID next to it.
Hope this solves your problem.
Reward points for useful answer.
Regards,
Imran
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Hi Imran,
thanks for your fast reply.
But it didn't solve my problem.
I've maintained the partner in IB52, but nothing happened.
I also see that the email, which is send automatically after creating a message doesn't have the system data in it. For me it seems, that the system data is fetched after the sold-to-party name is written in the message, so that there is nothing on what the sold-to-party can base on
I mean, that at first, the system data should been fetched, based on this, the sold-to-party.
Can you help me again
Thanks
Michael
Hey Michael,
You need to go to SPRO => SAP Solution Manager => Scenario Specific ...=> Service Desk => Partner Determination procedure => Define Partner Functions => Select from the list the function (I'd guess you should edit SLFN/SLF1) => Partner Functions in Procedure => Pick the line for Sold-to-Party and Set in Access Sequence column 0018 SAP Service: Determination via iBase/Ind.
That worked for me with SDCR.
BR
Auli
Hi at all,
I don't have to time to check my issue again, but today I had the time and make a new message IN the SolMan -> After making that message and receiving the email (I made an action on creating a message to send a email to the processor) the email was not completed! The last part of the mail which included the system data was empty - something must be wrong!
Has anybody any idea to solve this?
bR
Michael
Edited by: Michael Fallenbüchel on Apr 2, 2008 8:26 AM
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