Skip to Content
0

Draft of an ticket overwiev as a web service

Oct 20, 2016 at 10:04 AM

76

avatar image
Former Member

Hello everyone,

  • Im currently fulfillin my yearly compulsory practice due to a bachelor study. Im workin on 1st. level of SAP support help desk in a large company and as a part of my bachelor thesis should be a concept of some extension of our web services(which now includes only password reset tool and user lock/unlock - J2EE app created by Web DynPro)
  • I got an idea of some "Existing ticket review/overview tool" , but I actually have no experience in programming and the whole SAP environment.. Therefore I ask here, if something like that would be even possible to create.
  • How do I imagine how it could works:
  • 1st step is to log on the web services
  • After clicking on Tickets bookmark (which should be newly created), will the user see all the existing tickets submitted by him.
  • For a better overview the tickets should be grouped by ID or Status
  • To see ticket details, click on the repective ID
  • Ticket details would provide more information about the ticket, somth like this :

  • In addition - To inform users about the ticket status changes could be used company email adresses or SMS messages
  • All i want from you is some knowledgeable opinions about the feasibility of this project, maybe your own ideas, tips and links which I could use.
  • Thank a lot.
  • Tomas

ticket-detail.png (11.0 kB)
10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

0 Answers