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Former Member

Agent assignation

Hi frnds ,

This is a very simple problem but not sure how to resolev this .

I want to have my w/f as geeral task .

For this i go to the

agent assignment -> Maintain .

Now i try creating the agent assignment but evrytime it is saying me to position the cursor correctly . Dont know how to do it exactly

Plz Help .

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2 Answers

  • Best Answer
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    Former Member
    Mar 25, 2008 at 02:34 PM

    hmm im not sure if i understood correctly

    you want to do an agent assignment on a general task ? => impossible

    general tasks are for any users so you can't assign the task

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    for an assignment in workflow assign the step or change the general task to a kind of ....."forwarding" type

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    Former Member
    Mar 25, 2008 at 01:24 PM

    I think you need to place the cursor on the Task and then press the assign button.

    Thanks

    Arghadip

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    • Former Member

      Hi ,

      I have tried placing the cursor in the task name and then gone to the menu bar

      Agent assignment - create .

      But still it is showing me the same mesage of place the cursor correctly . Infact i had tried placing the cursor to all the possible positions but i m not able to assign any agent .

      Plz Help .