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user id in shopping cart workitem is displaying wrong value

Oct 20, 2016 at 09:25 AM

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Former Member

Hi experts,

We have configured the standard task T40007994 for the shopping cart workitem.

The scenario is user A creates a Shopping Cart(SC). User B approves/rejects it.

Once the SC is created by A, it is sent to B's inbox for approval. In B's portal inbox the 'From' column of the workitem shows user A. When B rejects that workitem, it again comes back to A. But in A's portal inbox, the 'From' column should show user B(since it has been rejected by B). But it is showing A(SC creator).

In the back end system, this field is left blank. But, no idea from where this value is taken from in portal alone.

Please suggest some ideas on this issue.

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