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Why Wacs Server is in Failed state while health state shows Unkonwn value

We are on BO 4.2 sp4

In CMC - Monitoring (or CMC - Servers) the WACS server shows Failed state. However if I go to watchlist the state shows Unknown Value. When I try to edit that watch and set the caution rule it actually evaluates to Healty ? but the tracking shows Unknown value??

The weirdest thing is the server seems to work fine. I have same settings on this server as my test box and all is ok there.

I di try restarting the whole server and did not help.

P.S. some other on watchlist items like Web Intelligence Services watch is in failed status while all the watched metrics are showing as healthy?

I am completely confused why is this happening.


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1 Answer

  • Dec 13, 2017 at 06:24 PM

    1. If service (wacs) has failed status, then its monitoring status will be unknown, since it can't report its status.
    You need to investigate what is wrong with WACS. Enable trace on it, review its properties in CMC (it might show which subservice is failing) etc...
    2. Same with webi - need to drill down to see what is failing.

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