Error while creating return order(Complaint) in IC web client

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Hi SAP Experts,

I am getting following Error while creating return order(Complaint) in IC web client.

Error when processing your request

What has happened?

The URL http://sapcrd.comfort.com:8000/sap/bc/bsp/sap/crm_ic/default_delta.do was not called due to an error.

Note

The following error text was processed in the system CRD : Exception condition "NON_EXISTING_HANDLE" raised.

The error occurred on the application server sapcrd_CRD_00 and in the work process 2 .

The termination type was: RABAX_STATE

The ABAP call stack was:

Function: PRC_PD_HEAD_ADD_COND of program SAPLPRC_PRICING_API

Function: CRM_PRIDOC_UPDATE_EC of program SAPLCRM_PRIDOC_COM_EC

Form: EXECUTE_CALLBACKS_PLANNED of program SAPLCRM_EVENT_OW

Function: CRM_EVENT_SET_EXETIME_OW of program SAPLCRM_EVENT_OW

Function: CRM_ORDER_COMPLETE_SINGLE_OW of program SAPLCRM_ORDER_OW

Function: CRM_ORDER_MAINTAIN_SINGLE_OW of program SAPLCRM_ORDER_OW

Function: CRM_ORDER_MAINTAIN_MULTI_OW of program SAPLCRM_ORDER_OW

Function: CRM_ORDER_MAINTAIN of program SAPLCRM_ORDER_API

Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP

Method: IF_EX_ORDER_SAVE~PREPARE of program CL_EX_ORDER_SAVE==============CP

What can I do?

If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CRD in transaction ST22.

If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server sapcrd_CRD_00 in transaction SM21.

If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server sapcrd_CRD_00 . In some situations, you may also need to analyze the trace files of other work processes.

If you do not yet have a user ID, contact your system administrator.

Error code: ICF-IE-http -c: 330 -u: VORUSX -l: E -s: CRD -i: sapcrd_CRD_00 -w: 2 -d: 20080324 -t: 021723 -v: RABAX_STATE -e: RAISE_EXCEPTION

HTTP 500 - Internal Server Error

Your SAP Internet Communication Framework Team

Maximum points will be awarded for useful information.

Thanks,

Rony