Hana indexserver initializing state after creation of new tenant

Hi,

We have an MDC system with 2 tenants. We created a new tenant using the cockpit and chose the option to not start the tenant database automatically. The creation was successful. We then tried to restore a backup of another tenant to this newly created tenant. During the recovery, there is a prompt to shutdown the new tenant and the process hung there. The cockpit shows the database as starting and its been in this state for more than 2 hours. The 'select * from M_DATABASES' shows the tenant is in 'Starting' state. The alert file of the nameserver shows the following message:

commlib commlibImpl.cpp(00992) : ERROR: commlib::connect to Host: 127.0.0.1, port: 35055, Err or: Connection failed: $msg$ - , rc=$sysrc$: $sysmsg$ [2952]{-1}[-1/-1] 2017-12-10 21:11:45.848902 e TrexNet EndPoint.cpp(00337) : ERROR: failed to open channel 127.0.0.1:35055! reason: (stream: connect failed)

is there a way to force shutdown the tenant other than killing the indexserver process, so that we could perhaps delete this and create a new tenant with the automatic startup option. This, i guess might have issues as the cockpit would not recognize the termination.

Regards,

Jerry