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Duplex printing setting

Hi all! I am a SAP user, not a tech person, and my IT people are not helping with my problem. The SAP team says it's a local IT problem, and the local IT says it's a SAP problem, then they tell me there is no way to fix it. I don't believe it.

I have read many posts about duplex printing but the information is too advanced for me...

My company has recently changed ownership. We got a new SAP PM setup and different work orders. We used to print WOs in duplex but now we can't. I don't know what type of form the WO is - Smartform, Adobe, ABAP, etc. How can I tell?

My local printer prints all other documents in Duplex, except SAP WOs. It is the same printer I had before the new owners.

I can open a WO, select print preview>properties>advanced, and I can see the duplex option is set to simplex, as shown in the screenshot below.

I don't have access to SPAD or SO10. What can I look at to better explain my problem so my IT people will take care of it? If there is a document online that will definitely tell them how to do it, I will be happy to send it to them. Can this be fixed? Should it be the responsibility of the SAP team or the local IT team?

Thank you!!!


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