RBBP_NOTIFICATION_OFFAPP does not find any work items

[Former Member]

Hello,

We are implementing the Offline Approval functionality in SRM 5.0 Service Pack Level 10.

At this point, workflows are working correctly and objects such as shopping carts and purchase orders can be approved by logging in SRM and approving them in the "Approve" section.

We created some shopping carts and left them for approval, then executed program "RBBP_NOTIFICATION_OFFAPP". The report sends the following message:

"No work items found that require e-mail forwarding to approver"

This is incorrect since there are still shopping carts that we just created that have not been approved.

What might be the issue?

The parameters we are using in the report are the following:

Tasks = <blank>

BOR Object Type = <blank>

Creation date from work item = <blank>

Creation time from work item = <blank>

Users (Blank=>All) = <blank>

Collect work items = <unchecked>

HTML format = <checked>

With approval links = <checked>

Full text = <checked>

Attach print Vers. of Document = <checked>

Attach document attachments = <checked>

Language of recipient = <checked>

Log = <errors only>

Job Suffix = 2

I'll appreciate any comments in order to solve this.

Regards,

Gilberto Gallardo

[laurent_burtaire · Accepted solution]

Hello Proyecto

Could you check if user to whom approval mail should be sent has an e-mail address and his validity period is OK in SU01 transaction ?

Moreover, check also if either in your user's organizational unit ( PPOSA_BBP transaction), or for the user's position, attribute ID 'FORWARD_WI' has 'X" as value.

In last resort, you will have to debug the report RBBP_NOTIFICATION_OFFAPP.

Regards.

Laurent.

[Former Member]

If you are executing this report manually through SE38, you need to specify the date.

If you are scheduling the job, then the date is not required.

DV