CRM and NetWeaver Portal

[Former Member]

I am looking for consultants willing to share their knowledge and experience around the integration of CRM and NetWeaver Portal. Although CRM 2007 is marketed as a standalone solution, it is important we are able to effectively advise who may want to continue using the portal for CRM access.

I will work with anyone willing to share their experience, pull together information from multiple sources to deliver this information to the CRM and Portal/KM practice communities.

Please post your experiences, issue, findings here or email them to me at leland.bartlett@sap.com

[Former Member]

Almost every one using CRM on Portal (with PCUI apps) today would continue to use the Portal. I am currently working with a customer on upgrading CRM 5.0 to CRM 2007. They like the deep-integration of the PCUI apps to SAP-EP. They are using the CRM apps (Business Packages), some SCM iViews from Business Package, and custom WebDynpro apps on Portal.

Due to high cost of maintenance of PCUI, they are upgrading to CRM 2007 to make use of the new Web UI. They are hoping that Web UI development and maintenance will be easier than PCUI.

In their current portal, though 70 % of the content comes from CRM through PCUI (both standard and custom), rest of the stuff is from non-CRM platforms (R/3, BW, custom WebDynPros and custom iViews using external systems). The Systems and Security group are now familiar and comfortable with UME, LDAP and role based application authorizations in Portal and hence would continue to go that way.

The customer is made aware by the consultants that Web UI can work w/o portal and can integrate to BW, they are still going for the Portal way. Main drivers? (1) UME, security, Role based application authorization - it is better maintained and controlled in a "non-application" system like EP. (2) WebDynpro reports, iViews developed in the portal to access non-SAP systems. (3) Use of UWL for Workflow, KM and other portal tools

Our observation as a consulting firm is this. Exisitng customers are totally confused as to why SAP is giving the option of running CRM without Portal after all these years of pushing Portal for platform integration. The expectation is to have CRM Web UI apps with featutes as available in PCUI on Portal (with deep-integration).

Easwar Ram

http://www.parxlns.com

[Former Member]

Thank you for your great response, I hope others will add as well.

[Former Member]

Leland

Thats a great thread you have started.

Thanks for the contribution.

We are in the process of integrating portal with CRM 2007.

As mentioned the major advantages are simplified user management and the idea of making the portal a single point

of entry for accessing various information.

Currently we are using EP7.0 with CRM 2007 which is being upgraded from 5.0.

We do have one problem though that single sign on does not

work with CRM.Reason being the CRM Bsp application logs

off a user when he/she navigates away to another application

in the portal.

The same issue can be reproduced in CRM UI Standalone web interface.

Is there any setting's which need to be done on CRM side to

solve this issue?

Please advise.

Rita