Confirm Alerts using Inbound Mails

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Hi,

I have well configured the Alert Manager for CCMS and mails are sended to the recipients.

Now I like use the 'Alert Confirmation with Inbound Processing' to confirm the Alerts in RZ20.

All needed settings are made and I receive mails in the corresponding inbox as configured in SO50.

Please find all my setting :

1) TC alrtcatdef --> Settings ---> Configuration

Inbound Processing user is set. User is called 'MAILCEM'

2) TC SU01, user MAILCEM has a mail adres 'mailcem@r3cem.got.volvo.net'

3) TC SO50, alle entries are set as mentioned in the Configuration Guides

Inbound processing has been set up in transaction SO50.

You must enter the Internet mail address of the alert user, * for document class, and CL_ALERT_CONFIRM_BY_MAIL as the exit name.

4) I receive mails in my personal mailbox.

5) The body of the mail has an Alert ID like : Alert ID: ##00852##

6) When I replay this mail, I receive a mail in the Mailbox of user MAILCEM ('mailcem@r3cem.got.volvo.net')

7) BUT THE ALERT IS NOT CONFIRMED IN RZ20.

I can not find the reason why.

Anybody who can help me?

Thanks

Paul

Edited by: Paul Van Daele on Mar 19, 2008 10:21 AM