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Excel 2013 EPM Add-in not working

Oct 20, 2016 at 06:33 AM

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Hi Gurus,

We're using SAP BPC 10.1 and EPM Add-in Sp25 patch 3 on Excel 2013. It is working fine before. But after our company pushes a Skype for Business basic 2016 installation on our workstations the EPM add-in is not working anymore. It seems there's a conflict with active x controls.

Thanks,

Bennie Jay

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4 Answers

Priyanka Jagtap Oct 20, 2016 at 07:11 AM
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Hi Bennie,

IS the EPM Add-in currently disabled? Are the EPM related functions not working? Show me the Add-Ins on the Excel.

Regards,

JP

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Hi JP,

Yes the EPM Add-in is currently disabled. When we click on logon no log-in pop-ups. Please see below.

Thanks,

Bennie

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Bennie,

Are you opening the EPM Add-In from BPC web homepage link or from outside? EPM Add-in disabled meaning check in Excel Options whether EPM Add-In is seen in Excel Add-Ins or in Disabled Items. See below.

excel-options.png

JP

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Hi JP,

We've tried opening it via web and Log On menu but it can't connect. No it's not disabled. Kindly see below.

Thanks,

Bennie

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Ok...What is your BPC/BW version? which browser do you use?

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Hi JP,

We're using SAP BPC 810 SP9 on BW 740 SP14. We're using Internet explorer 11.

Thanks,

Bennie

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Bennie...have checked for any recent Microsoft updates that may be causing this error?

Check this note 2107965 – Issues in EPM Add-In / BPC for Excel after installing Microsoft updates

JP

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Hi JP,

This should actually be a comment as opposed to an answer.

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Should be......But I always prefer to give first reply as answer...;)

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Roberto Vidotti Oct 20, 2016 at 09:57 AM
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Hi Benny Jay,

if you try to open it from a bpf is able to create a dynamic connection? It works?

Have you tried to unistall and reinstall epm add-in?

Regards

Roberto

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Hi Roberto,

No it won't create dynamic connections from the BPF. Yes, we've tried uninstall and reinstall epm add-in.

Thanks,

Bennie

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John Leggio
Oct 20, 2016 at 01:25 PM
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Hi Bennie,

As JP mentioned this is probably due to a Microsoft issue.

See this link to resolve it: https://support.microsoft.com/en-ca/kb/3025036

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Priyanka Jagtap Oct 21, 2016 at 11:46 AM
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HI Bennie,

Its not allowing me to comment so replying through answer......If you think Skype is causing the problems then you can certainly check it by uninstalling...but I personally feel it should not be the case as I have the same setup with Skype for business 2016,Excel 2013 installed but BPC 10 NW not 10.1! It works perfectly...:) Not sure what the actual reason could be....

Regards,

JP

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