Excel 2013 EPM Add-in not working

[benniejayfguevarra]

Hi Gurus,

We're using SAP BPC 10.1 and EPM Add-in Sp25 patch 3 on Excel 2013. It is working fine before. But after our company pushes a Skype for Business basic 2016 installation on our workstations the EPM add-in is not working anymore. It seems there's a conflict with active x controls.

Thanks,

Bennie Jay

[Former Member]

HI Bennie,

Its not allowing me to comment so replying through answer......If you think Skype is causing the problems then you can certainly check it by uninstalling...but I personally feel it should not be the case as I have the same setup with Skype for business 2016,Excel 2013 installed but BPC 10 NW not 10.1! It works perfectly...:) Not sure what the actual reason could be....

Regards,

JP

[JohnL]

Hi Bennie,

As JP mentioned this is probably due to a Microsoft issue.

See this link to resolve it: https://support.microsoft.com/en-ca/kb/3025036

[former_member186498]

Hi Benny Jay,

if you try to open it from a bpf is able to create a dynamic connection? It works?

Have you tried to unistall and reinstall epm add-in?

Regards

Roberto

[benniejayfguevarra]

Hi Roberto,

No it won't create dynamic connections from the BPF. Yes, we've tried uninstall and reinstall epm add-in.

Thanks,

Bennie

[Former Member]

Hi Bennie,

IS the EPM Add-in currently disabled? Are the EPM related functions not working? Show me the Add-Ins on the Excel.

Regards,

JP

[benniejayfguevarra]

Hi JP,

Yes the EPM Add-in is currently disabled. When we click on logon no log-in pop-ups. Please see below.

Thanks,

Bennie

[Former Member]

Bennie,

Are you opening the EPM Add-In from BPC web homepage link or from outside? EPM Add-in disabled meaning check in Excel Options whether EPM Add-In is seen in Excel Add-Ins or in Disabled Items. See below.

excel-options.png

JP

[benniejayfguevarra]

Hi JP,

We've tried opening it via web and Log On menu but it can't connect. No it's not disabled. Kindly see below.

Thanks,

Bennie

[Former Member]

Ok...What is your BPC/BW version? which browser do you use?

[benniejayfguevarra]

Hi JP,

We're using SAP BPC 810 SP9 on BW 740 SP14. We're using Internet explorer 11.

Thanks,

Bennie

[Former Member]

Bennie...have checked for any recent Microsoft updates that may be causing this error?

Check this note 2107965 – Issues in EPM Add-In / BPC for Excel after installing Microsoft updates

JP

[JohnL]

Hi JP,

This should actually be a comment as opposed to an answer.

[Former Member]

Should be......But I always prefer to give first reply as answer...;)

[benniejayfguevarra]

Hi JP,

After installing the update the issue still persist. We think this is a new issue because Skype for business 2016 is just a new installer.

Thanks,

Bennie