[Problem] Service Report - SAP EWA - Download Problem

[Former Member]

Hi Gurus

I managed to create and activate EWA for Solman 4.0

but I got problem with the result generated by Solman. Below is the quote from the EWA report

Download Problem
We were unable to perform a correct analysis because essential parts of the download data are missing.  This is most likely due to a problem with data collection or transfer.
Recommendation: Check the log for this session in the Service Data Control Center (execute transaction SDCC or the new SDCCN in your system).  If an error is listed, perform the Service Preparation Check.
Implementation: To perform the Service Preparation Check, execute transaction SDCC and choose Information -> Service prep. check, or if you are using SDCCN, create a new "Service Preparation Check" task.

i've already run the service preparation check and follow all the recommendation.

and from report RTCCTOOL, i didnt get any recommendation to follow

can anyone help me with this ? thanks

below is my Solution Manager component

SAP_BASIS - 700 - 0011

SAP_ABA - 700 - 0011

PI_BASIS - 2005_1_700 - 0011

ST-PI - 2005_1_700 - 0004

ST - 400 - 0010

ST-A/PI - 01K_CRM560 - 0000

ST-ICO - 150_700 - 0007

ST-SER - 700_2005_2 - 0002

below is the satellite system (SAP server that i try to collect the data for EWA report) component

SAP ECC 6.0

SAP_BASIS - 700 - 0005

SAP_ABA - 700 - 0005

PI_BASIS - 2005_1_700 - 0005

ST-PI - 2005_1_700 - 0001

ST-A/PI - 01K_ECC600 - 0000

SAP_BW - 700 - 0005

SAP_AP - 700 - 0002

[former_member209604 · Accepted solution]

Hi Didik,

have you run RTCCTOOL in both systems (SolMan, ECC)?

ST-A/PI level is OK

ST-PI - 2005_1_700 is not on latest Support Package (SolMan, ECC).

RTCCTOOL will check Support Package Level as well as the availability of important statistical data (for example Workload Statistics, tx ST03N).

Which parts of the EWA do not contain data?

Best regards,

Ruediger

Edited by: Ruediger Stoecker on Mar 19, 2008 8:00 AM

[Former Member · Accepted solution]

Hi Ruediger Stoecker

thanks a lot for your response

yeah i just realized..

it is weird, i do see in RTCTOOL report to upgrade ST/PI to latest patch but it is not in red color so i didnt notice it earlier

now i am update the patches. will tell you the result

will give point

[Former Member · Accepted solution]

i updated the SP ST/PI patches to level 6, but still got missing module in EWA Report

i try to search some solutions in google, i forgot which sap notes, i will post the notes later, ask me to upgrade the ABAP and BASIS SP to level 8

currently my ABAP and BASIS SP patches at level 6

i will keep update you guys

thanks