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error in alert summary, (static.javaservers.HeapSizeCheck)

In the alert summary, I get the following message:

TotalHeap=858.0 MB] [TotalRAM= 0.0 GB] * ---------- APS heap: 0.0 MB Explorer heap: 0.0 MB Dashboard heap: 0.84 MB CR4E heap: 0.0 MB ---------- Unable to detect physical memory value from Hardware Analysis!\

What is wrong that the alert summary cannot detect this.

I do not see any error messages in the logging of the BOBI support tool

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