Hi out there,
our SolMan is configured to send an email when a ServiceDesk message changes the
state (ie. "in process" -> "customer action").
Now i'd like to have the http link to the message (ITS) in the mail.
There is a note on SSMP 733511 with exact this subject, but it does not describe
how to bring the link in the mail.
The mail is generated throu the smartform CRM_REMINDER_MAIL_01.
Does anybody know how to modify this smartform? Or isn't that the right way?
Thx for answers.
Kurt