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Former Member
Mar 14, 2008 at 05:54 PM

Service Desk: Sending e-mail with a link to a message

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Hi out there,

our SolMan is configured to send an email when a ServiceDesk message changes the

state (ie. "in process" -> "customer action").

Now i'd like to have the http link to the message (ITS) in the mail.

There is a note on SSMP 733511 with exact this subject, but it does not describe

how to bring the link in the mail.

The mail is generated throu the smartform CRM_REMINDER_MAIL_01.

Does anybody know how to modify this smartform? Or isn't that the right way?

Thx for answers.

Kurt