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Unable to connect to S4H (vhcals4hci) thru RDP

Oct 20, 2016 at 01:13 AM

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Hi,

The instanace is active and the I am able to connect to RDP. When I try to connect to S4H suystem using GUI. I am getting the below error.

Partner 'vhcals4hci:sapdp00' not reachable.

Please advice if I am missing any steps.

Thanks

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3 Answers

Stanimir Eisner
Oct 31, 2016 at 10:22 AM
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Hello,

To troubleshoot the problem I'd recommend to login to the OS of the S/4 system via SSH. At login please look for a message saying that the initial provisioning is still running or that the initial provisioning has failed. In case of a failed provisioning please create a new instance.

If there is no such a message, then check the system status by executing the command bellow.

su - hdbadm

sapcontrol -nr 02 -function GetProcessList

su - s4hadm

sapcontrol -nr 00 -function GetProcessList

If they show that the HANA DB or the S/4 system are down, try to fix the problem or create a new instance.

Best regards,

Stanimir

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Zbigniew Michalak Nov 02, 2016 at 10:50 AM
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Hello,

I have tried what you suggested and the problem is with sapcontrol on user s4hadm:
sid-hdb-s4h:~ # su - s4hadm

sid-hdb-s4h /home/s4hadm% sapcontrol -nr 00 -function GetProcessList

sapcontrol: Command not found.

sid-hdb-s4h /home/s4hadm%

Do you have any idea why sapcontrol is unknown for this user and how can I fix it?

,

Hello,
I have done what you suggested. the first check was successfull but when I changed user for s4hadm and execute the sapcontrol command i receive command unknown error:
sid-hdb-s4h:~ # su - s4hadm
sid-hdb-s4h /home/s4hadm% sapcontrol -nr 00 -function GetProcessList
sapcontrol: Command not found.
sid-hdb-s4h /home/s4hadm%

Do you have any idea why system doesn't know this command?
Kind Regards

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Stanimir Eisner
Nov 02, 2016 at 12:26 PM
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Hello,

I'd recommend to create a new instance. For more information about how to troubleshoot similar issues see https://wiki.scn.sap.com/wiki/x/e4DiGg

Best regards,

Stanimir

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