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Unable to connect to S4H (vhcals4hci) thru RDP

Hi,

The instanace is active and the I am able to connect to RDP. When I try to connect to S4H suystem using GUI. I am getting the below error.

Partner 'vhcals4hci:sapdp00' not reachable.

Please advice if I am missing any steps.

Thanks

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3 Answers

  • Oct 31, 2016 at 10:22 AM

    Hello,

    To troubleshoot the problem I'd recommend to login to the OS of the S/4 system via SSH. At login please look for a message saying that the initial provisioning is still running or that the initial provisioning has failed. In case of a failed provisioning please create a new instance.

    If there is no such a message, then check the system status by executing the command bellow.

    su - hdbadm

    sapcontrol -nr 02 -function GetProcessList

    su - s4hadm

    sapcontrol -nr 00 -function GetProcessList

    If they show that the HANA DB or the S/4 system are down, try to fix the problem or create a new instance.

    Best regards,

    Stanimir

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    Former Member
    Nov 02, 2016 at 10:50 AM

    Hello,

    I have tried what you suggested and the problem is with sapcontrol on user s4hadm:
    sid-hdb-s4h:~ # su - s4hadm

    sid-hdb-s4h /home/s4hadm% sapcontrol -nr 00 -function GetProcessList

    sapcontrol: Command not found.

    sid-hdb-s4h /home/s4hadm%

    Do you have any idea why sapcontrol is unknown for this user and how can I fix it?

    ,

    Hello,
    I have done what you suggested. the first check was successfull but when I changed user for s4hadm and execute the sapcontrol command i receive command unknown error:
    sid-hdb-s4h:~ # su - s4hadm
    sid-hdb-s4h /home/s4hadm% sapcontrol -nr 00 -function GetProcessList
    sapcontrol: Command not found.
    sid-hdb-s4h /home/s4hadm%

    Do you have any idea why system doesn't know this command?
    Kind Regards

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  • Nov 02, 2016 at 12:26 PM

    Hello,

    I'd recommend to create a new instance. For more information about how to troubleshoot similar issues see https://wiki.scn.sap.com/wiki/x/e4DiGg

    Best regards,

    Stanimir

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