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Is it possible to use one MLC Schema for incident and other (different) to service request?

We use WebclientUI as the unique entry for incident or service request at my company.

The end user has difficulty to differentiate between Incident or Service Request.

I'd like to create different schemas for Incident and Service Request. I think the end user could understand which kind of ticket he can create by using different schemas (with different categories).

Any idea? Any better idea?

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