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Former Member
Mar 14, 2008 at 09:25 AM

External Reference number not copied in Service Confirmation

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Hi,

We are on CRM 5.0 SP11. We have Mobile Service 5.0 SP11.

In Mobile Service in the Service Order creation screen we have a window to input External reference number. When we create a Service Confirmation as a followup document of Service Order, SAP by default only allows to copy Reference Object,Subject and notes (both header and item level) to the Confirmation.

Does anyone have idea how we can copy the External Reference number to Confirmation when we do followup to Service Orders on mobile.

This functionality works fine on Enterprise.

Thanks,

Yatin