Live Activity SAP C4C

Hello experts!
Please help me, I have some issue.
Have some interesting progect and I'm activate Live Activity in test tenant my costumer.
I noticed that in the LIFE ACTIVITY panel I do not have any fields related to the incoming call. In the mode of adaptation, they also do not exist. And this is the standard field. Like this https://i.imgur.com/Td6tZs6.png
But in my previous tenant I did exactly the same activation and the data fields could add in the adaptation mode (not the extension field). Screen https://i.imgur.com/ciUaL72.png
Please help. Tell me what I doing wrong or maybe miss some setting when activate (on Business Configuration) Live Activity
Best Regard!