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HM cloud 1709: is possible to create campaigns in HM that create an activity/task in CRM?

Dec 06, 2017 at 02:17 PM

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Hello,

is possible to create a campaign in hybris marketing cloud version 1709 that has as action the creation of an activity/task in CRM?

From the guide it seems is not possible, but how can this be managed? In the on premise version the creation of activities and tasks in a connected SAP CRM system are possible actions.

Thanks for the support.

Pierfabio

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2 Answers

Pierfabio Teresi Dec 10, 2017 at 04:42 PM
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Hi Tobias,

it was a mistake, i was talking about the 1708 cloud version. I tried to search in the campaign functionality but as i can see from the application help there is not possible to create a campaign that has as action a CRM task ( https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/1708%20500/en-US/c5ec6edd8e094ad28888da9630271a52.html)

Is that right? From the application help seems that there is possible to create a CRM task in the "lead management" functionality, is that right?

thank you in advance.

Pierfabio

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Hi Pierfabio,

here you can subscribe to a Hybris Marketing Cloud Trial: https://www.hybris.com/de/gmc8-marketing-free-trial-pm

When I create a campaign in this trial there's a campaign action called "Create Task". I think that is possible in C4C and SAP CRM.

Best regards

Tobias

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Tobias Schneider Dec 06, 2017 at 07:47 PM
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Hi Pierfabio,

the 1709 version of hybris marketing is the latest on-prem version.

Are you talking about the latest cloud version 1711?

In 1711 the creation of activities in SAP CRM or C4C is possible, too.

Best regards

Tobias

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