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Issue with IT Service Management - Customizations are not reflecting in Tester Worklist

Hello All ,

We have Solution Manager 7.1 SP 14 system in our landscape.

We have created a new customized ZART -defect creation transaction type in our system the Copy of SMIN transaction type.

For End user IM_CREAT_<SID> we did few customizations(Added new fields , Added new Category 5) in the create incident page from CRM UI .

But when the End user try to create incident from the below path

SM_WORKCENTER-->Test Management --> Tester Worklist -->Test Case --> Create Error Message(Incident) the above changes are not reflecting as in we are getting the Standard (SMIN) page instead of our ZART page.

Could you please let us know if there is any option where ZART changes can be reflected in the Tester Worklist page or let me know from where can i do the customizations of the "Create Error Message" page from Tester worklist in SPRO .



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1 Answer

  • Dec 08, 2017 at 12:33 PM

    Hi Anusha Pesala

    you can check here a how to which covers several other settings i suppose you didn't ..but can verify in below link

    this should resolve.



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    • Hello Anusha Pesala

      You can neither customize this popup nor modify it with configuration. If you want to really add new field etc then only option is to modify SAP standard by development.

      It is not there because this interface is for end users and hence it is different from CRM UI interface where it is meant for processor etc with more detailed options.

      Hope this resolves