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SAP Hybris C4C CTI-Integration

Hi All

i am planing to configure CTI for our SAP Hybris C4C as we have avaya system

on-premises

can any one help with a step by step guide or even the main steps

thanks

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5 Answers

  • Best Answer
    Mar 23 at 07:54 PM

    Hello Patrick,

    Please refer the Help Center Document link here that explains the configuration step by step.

    Hope that helps.

    Kind Regards,

    Nishanth Murthy

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    Former Member
    Mar 23 at 07:44 PM

    Patrick,

    Do you know the middleware of your Avaya system (AES (Elite/CIE), AACC, or AIC)... or are you using IP Office (TAPI Based). After you configure the SAP side you will need a driver to connect SAP to the Avaya phone system.


    Best Regards,
    Paul

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  • Dec 05, 2017 at 05:04 PM
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  • May 15 at 01:44 PM

    Hi Patrick Nabil,
    i have the same requirement. Please can you share how was your experience and steps involved around this. Thanks

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  • Aug 23 at 01:48 PM

    Patrick/Jasmeet,

    The CTI Integration to C4C involves a driver that can be used to talk to the phone system. If you are still working on this and looking for SAP and Avaya certified solution, please feel free to contact us.

    Thank you..

    Vamshi Suddapalli

    AMC Technology

    vamshi.suddapalli@amctechnology.com

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