SAP Hybris C4C CTI-Integration

[patrick_nabil]

Hi All

i am planing to configure CTI for our SAP Hybris C4C as we have avaya system

on-premises

can any one help with a step by step guide or even the main steps

thanks

[nish_murthy · Accepted solution]

Hello Patrick,

Please refer the Help Center Document link here that explains the configuration step by step.

Hope that helps.

Kind Regards,

Nishanth Murthy

[Former Member]

Patrick,

Do you know the middleware of your Avaya system (AES (Elite/CIE), AACC, or AIC)... or are you using IP Office (TAPI Based). After you configure the SAP side you will need a driver to connect SAP to the Avaya phone system.

Best Regards,
Paul

[former_member333933]

Patrick/Jasmeet,

The CTI Integration to C4C involves a driver that can be used to talk to the phone system. If you are still working on this and looking for SAP and Avaya certified solution, please feel free to contact us.

Thank you..

Vamshi Suddapalli

AMC Technology

vamshi.suddapalli@amctechnology.com

[jasmeetmanik]

Hi Patrick Nabil,
i have the same requirement. Please can you share how was your experience and steps involved around this. Thanks

[former_member87164]

Patrick,

Please refer into this blog.

https://blogs.sap.com/2017/06/06/faqs-related-to-cti-integration-in-sap-hybris-cloud-for-customer/

https://blogs.sap.com/2017/08/09/how-to-setup-sap-c4c-cti-integration-using-https/

Br,

Keshav