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How to send customer invoice to multiple contacts in ByDesign

Dec 04, 2017 at 07:24 PM

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Hi,

Is it possible to send the customer invoice to multiple contacts in SAP ByDesign ?

By default, the invoice is sent in the "email" parameter of the "Customer Invoice / Credit Memo" business document item in the Account "collaboration" tab.

However, it seems that this field only accepts one email. How to send the customer invoices to multiple emails (i.e. the customer main contact + accounting department + the sales rep) ?

Thanks,

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2 Answers

Adie Shi
Dec 08, 2017 at 05:32 AM
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Hello François,

System can only determines one mail receipt for sales documents as you already noticed, i.e. customer invoice or sales order, etc...

- check if the mail address is maintained in the Account -> Collaboration tab. if no, check next;

- check if the mail address is maintained in the General -> Main Communication section.

The workaround is to manually add the required mail addresses via Output Settings option in the document.

Or, you may set up a working rule in the mail system (out side of ByD system), to forward the mail to the mail addresses from system sender regarding the customer invoices.

Rgs,

Adie

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François-Xavier LEPOUTRE Dec 08, 2017 at 05:41 PM
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Hi Adie,

Thanks for your answer.

Indeed, we are well aware of these options, but they are not really suitable.

"manually add the required mail addresses via Output Settings option in the document" > we have many invoices per day, to many different customers. It is impossible to keep track Invoice per Invoice.

"set up a working rule in the mail system (out side of ByD system), to forward the mail to the mail addresses from system sender regarding the customer invoices" > this would require over 300 aliases to manage each customer, which would not be pretty convenient either. Also, as all contacts are already inside ByDesign, I don't really see the benefit of managing another database with all aliases.

Please vote for the Improvement Requests

Thanks!

François-Xavier

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