Triggering a correspondent letter in SAPconnect

Hello,

I am trying to track down an issue in E-Recruiting 6.0 SP10 where performing a task which would trigger a correspondence letter, i.g. Applicant Acknowledgement Letter, etc., does not reach SAPconnect (scot). The SMTP service works fine, yet the triggering event never seems to reach SAPconnect to get sent out.

Is there a trace tool that can help us locate where the problem may be? Is there a transaction that we can look at to see if a configuration step may have been missed somewhere?

Appreciate the help!

Ryan

SAP HR Business Systems Analyst