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Agentry SMP Server Connection Issues

We have deployed an Agentry app to production which occasionally has connection issues. After logging in, the error message reads:

Logging user into server

Unexpected disconnection from server (11)

'Network' connection failed

Ending transmission

If they hit start several times it will eventually connect but this is becoming an annoyance to the users. How should we troubleshoot what is causing this issue?

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1 Answer

  • Dec 04, 2017 at 03:58 PM

    I would log a ticket with support and be sure to include your SMP Service version and Client type / version information.

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