on 12-03-2017 7:01 PM
We are currently using Workflow Rules in C4C for Ticket Territory assigment based on Service Category, and we do need also to add as criteria some Customer Sales Fields, like Customer Sales Office and Sales Group.
Can some one inform if this is possible?
Dear Helder,
This is currently not possible and it would be better if you could create a new requirement request at
SAP Customer Influence Site : https://influence.sap.com/SAPCloudforCustomer
Our Product management can assess your request and may add it in the coming releases.
Regards
Preethi
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